How Better Coaching Can Help Break Your CSAT Ceiling
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
On average, a manager at a contact center spends 93 days coaching their teams each year. This is a significant time and resource commitment for both the coaches and their agents. The return on this investment is often negligible, which raises the question: are we really getting the most out of what we put into coaching?
Call Center IQ is proud to announce a special webinar, presented by Future Perfect.
In this webinar, we will show 3 simple ways to change the way you coach your teams and get real and sustained impact on your KPIs without additional coaching time. Effective communication coaching could be the key to unlocking your team’s potential. Register today to find out how!
Presenters:
Hayley McCarthy
Business Development Director, Client Manager & Learning Product Innovation
Future Perfect
Neil Elias
Former Country Head of Logica Philippines | Co-Founder,
Future Perfect
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
