Insight into Top Three Contact Center Priorities: Omnichannel, Metrics & Workforce Management

Every year we conduct a survey of contact center professionals to gather data on the top contact center trends and market landscape. According to our last survey, majority of the businesses stated that Omnichannel, Metrics/Reporting & Workforce Management were their top three investment priorities.

During our webinar at 1:00 PM E.S.T on Tuesday, June 26th, 2018, Rich Fox, VP of Contact Center Solutions, will:

• Reveal some fascinating statistics from our latest contact center survey
• Share his insights on the top three contact center technologies: Omnichannel, Metrics/Reporting & Workforce Management
• Conduct a brief Demo of Evolve IP’s Omnichannel Contact Center Solution
• Provide Tips to Enhance your Omnichannel Contact Center Technology

Register here: https://event.on24.com/wcc/r/1780982/683F826C942CF9051E3EE41B5A149A3E

Note: Our contact center survey is still open and has been very popular at the CCW Conference. To take our 4 minute survey and share your expertise, please click here. Not only will you win gift cards, but you’ll receive a complimentary copy of our 2018 contact center market & technology trends survey report.

Survey Link: https://www.surveymonkey.com/r/evolvecontactcenter