Microsoft Dynamics CRM Knowledge Management: How to Empower Your Service Team
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Empower Your Employees and Customers with Knowledge Using Microsoft Dynamics CRM
Today’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time during customer interactions. Customer service trends also show that customer self-service portals are becoming increasingly important.
By empowering your employees and your customers with a superb knowledge management platform, you will be able to engage in more meaningful interactions, drive down OPEX, increase employee efficiency, and boost customer satisfaction.
Join this webinar to learn more about Microsoft Dynamics CRM and how you can use this platform and knowledge management solutions to empower your organization with “knowledge everywhere!”
Speakers:
Adam Borst, Solution Design Consultant, PowerObjects
Greg Moser, Customer Care Practice Director, PowerObjects
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
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