CRM for Customer Care Centers: Laying a Foundation for Customer Service Success
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Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is the key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.
Many leading analysts project that around 50% of Customer Service CRM deployments fail to meet an organization’s objectives and goals. To ensure the implementation of a successful CRM solution, it is critical to understand CRM best practices and how to mitigate deployment risks.
Join our webinar to learn more about:
Join our webinar to learn more about:
- Defining your customer service CRM plan and roadmap
- How to quantify the business value for customer service CRM
- Key best practices in mapping the way to your business outcomes
- Mitigating customer service CRM risks with sound deployment practice-methodology
Presenters:
- Kate Leggett, VP, Principal Analyst, Forrester
- Gretchen Opferkew, Director of Education, Microsoft MVP, PowerObjects
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
