Top Tips for Midsize Businesses to Win the Cloud Customer Service Game
Midsize companies today can beat the bigger guys by offering outstanding customer service that is better than enterprise brands. They are doing it by offering faster, better customer service more nimbly and at a lower cost than larger companies. What is their secret? This session will discuss tips to beat your competitors. Topics include:
• How to move from a voice-only customer service and sales operation and begin your digital transformation by easily adding new digital channels like chat or SMS.
• How to empower employees to handle service or sales interactions on any channel: voice, IVR, chat, email, SMS or even new channels like Facebook Messenger.
• How to offer a true omnichannel customer experience across your channels - a seamless conversation that is easy for customers and agents.
• How to increase personalization and reduce effort for your customers and employees.
• Key things to look for in your cloud customer service provider to make it easier for your customers, your agents, and your business.
This webinar will also share case study takeaways from companies in retail, hospitality, high-tech and other industries.