Get Serious About the Future of Enterprise Chat
Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel. How many enterprises are actively thinking about the impact this has on the future of chat?
The good news is that change has arrived. Big Data, omnichannel technologies and rich media are now delivering huge improvements in chat experiences for both your customer and your agents.
If you have an existing chat program, or are considering deploying chat, this webinar will help you:
- Describe the key elements of chat success in an omnichannel world
- Identify specific use cases to extend and enrich the chat channel
- Build the business case to transform your chat customer experience, improve sales conversions, save costs and lift NPS