Get Serious About the Future of Enterprise Chat

This FREE webinar was recorded on:
Thursday, January 28, 2016
12:00 PM - 01:00 PM EST
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Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel. How many enterprises are actively thinking about the impact this has on the future of chat?

The good news is that change has arrived. Big Data, omnichannel technologies and rich media are now delivering huge improvements in chat experiences for both your customer and your agents.

If you have an existing chat program, or are considering deploying chat, this webinar will help you:

  • Describe the key elements of chat success in an omnichannel world
  • Identify specific use cases to extend and enrich the chat channel
  • Build the business case to transform your chat customer experience, improve sales conversions, save costs and lift NPS

Presenter:

Leslie Joseph
Senior Director, Product Marketing
24-7

Leslie Joseph has 14 years of experience in marketing enterprise software products and services. He has worked in the consumer experience space with brands that have been at the forefront of digital customer engagement and user experience design. As Senior Director, Product Marketing at [24]7 Leslie leads product strategy and go-to-market for [24]7's products and solutions that empower assisted consumer experiences. Leslie's prior experience includes stints at Sapient, Infosys and Wipro.