Making Stronger Authentication & CX Co-Exist

Why industry experts recommend replacing PINs and passwords with biometrics


This FREE webinar was recorded on:
2018-09-19
02:00 PM - 03:00 PM EST

Customers expect fast, frictionless experiences. Because PINs and passwords are no longer effective for identification and verification (ID&V), contact centers are forcing customers to run the gauntlet to confirm their identities (and transforming agents into security guards in the process). 

This webinar will show you how to make stronger authentication co-exist happily with CX. You’ll understand:

  • The challenges posed to legacy ID&V techniques by data breaches and social engineering
  • Why industry experts recommend replacing PINs and passwords with biometrics
  • How organizations across industries are successfully leveraging voice and behavioral biometrics 
  • The benefits to customers, agents and brands of biometric-based authentication 

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Presenters:

  • Brian Cantor, Principal Analyst & Director, CCW Digital
  • Brett Beranek, General Manager of the Security Business, Nuance Enterprise Division