Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
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According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight?
Watch On-Demand
- Join Roger Lee, Principal Evangelist at HP WFO Software, to learn how to leverage the goldmine of information within your contact center to drive action across the enterprise. Roger will share insights on how to:
- Partner and influence other parts of the organization
- Deliver insight results that build credibility
- Become an agent of change and an effective advocate for the customer (and agent!) experience
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
