Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
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According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight?
Join Roger Lee, Principal Evangelist at HP WFO Software, to learn how to leverage the goldmine of information within your contact center to drive action across the enterprise. Roger will share insights on how to:
- Partner and influence other parts of the organization
- Deliver insights and results that build credibility
- Become an agent of change and an effective advocate for the customer (and agent!) experience
Presenters:
Roger Lee
Customer Experience Leader
HP WFO Software
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
