Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization


This FREE webinar was recorded on:
2016-04-20
01:00 PM - 02:00 PM EST

To view this webinar, please fill out the form to register and become a CCW Digital member.
Or, if you're already a CCW Digital member, sign in below to view.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight?

Join Roger Lee, Principal Evangelist at HP WFO Software, to learn how to leverage the goldmine of information within your contact center to drive action across the enterprise. Roger will share insights on how to:

  • Partner and influence other parts of the organization
  • Deliver insights and results that build credibility
  • Become an agent of change and an effective advocate for the customer (and agent!) experience
Presenters:
Roger Lee Customer Experience Leader HP WFO Software