Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
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According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight?
Join Roger Lee, Principal Evangelist at HP WFO Software, to learn how to leverage the goldmine of information within your contact center to drive action across the enterprise. Roger will share insights on how to:
- Partner and influence other parts of the organization
- Deliver insights and results that build credibility
- Become an agent of change and an effective advocate for the customer (and agent!) experience
As the customer experience leader for HP’s WorkForce Optimization solution, Roger Lee influences the overall strategic direction and product management for our HP Qfiniti product suite. In this capacity, he collaborates closely with customers, industry analysts, research and development, sales, and the senior management team to plan and implement the product roadmap as well as HP Qfiniti’s integration into the overall portfolio of related customer experience management products.