The Contact Center’s Guide to Fraud Prevention

Fraud is a growing challenge for organizations and industry experts agree that the contact center is the biggest vulnerability. In part one of this two-part webinar series, we learned how voice biometrics provides a more secure, faster and easier authentication process for the 95% of callers to your contact center that are legitimate customers. In this second webinar, we’ll explore how to block the malicious fraudsters probing your defenses for new account and account takeover fraud. 

Register to learn:

• The specific gaps in contact center security that make them prime targets for criminal elements 
• Why experts recommend pairing biometric-based authentication with biometric-based fraud prevention to fill those security holes
• Examples of how banks, telcos and government agencies are using biometrics to prevent fraud, including one that saved $24.3 million in three years while paying for itself in 10 months
• The importance of an integrated biometric-based authentication and fraud program to any omni-channel engagement strategy

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Presenters:

• Brian Cantor, Principal Analyst & Director, CCW Digital
• Brett Beranek, General Manager of the Security Business, Nuance Enterprise Division