Six Best Practices for Effective Chat Operations

Making chat work for your enterprise can prove to be more challenging than you expected. You were told that concurrency would be as high as 3.0, that every chat would equal a deflected phone call, and that you could re-train your voice agents to the chat channel in 4 hours or less.  Unfortunately, none of this turned out to be true, and now you’re asked to prove the ROI of your sales, service or tech support chat channel.

This live webinar with [24]7 Vice President of Chat Agent Services, Reagan Miller, will address six keys to delivering highly effective chat agent operations.

Attend this webinar and gain a fresh vision for contact center operating imperatives including:

• A mission-critical understanding of how agents can deliver a continuous, contextually consistent experience
• Insights into empowering your agents by applying prediction and intelligent design
• Case study perspectives on a leading telecommunications company that increased FCR by 20% in 8 weeks

Presenters:

Reagan Miller
Vice President Chat Agent Services
[24]7