Customer Engagement and Loyalty: How Personalization Impacts a Call to Action
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One of the biggest problems for enterprises today is the large volume of customer calls. High operating costs prevent human interaction for every phone call, yet research continues to show that customers prefer to speak with a person, not a robot. Tara’s presentation will focus on the new technology that allows for increasing customer satisfaction by utilizing Voice Your Data (VYD). VYD converts customer data into highly personalized and relevant voice messages, splicing them together to sound like a seamless human-message voice. The result – tailored automated responses that bring back human interaction.
Presenters:
Tara Kelly
Founder, President & CEO
SPLICE Software
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