2015 Customer Experience Summit - An Online Event
Businesses need to care about their customers. They need to improve their customer experiences. They need to drive increased customer satisfaction.
But what do those endeavors actually entail? CCIQ's 2015 Customer Experience Summit, a free, virtual event taking place March 24-25, has the answers.
Fueled by CCIQ's annual Customer Experience study and led by accomplished end-user executives and innovative marketplace thought leaders, the virtual event seeks to add color and context to the customer experience question. It will reveal what customers specifically want and how businesses can actually give it to them.
Topics to be discussed:
- What do *customers* demand when engaging with businesses?
- How do *customers* respond to different customer experience initiatives? What makes them leave -- and what makes them loyal?
- How should success be measured? What are your best bets for notably improving those scores?
- What specific training, tools and atmosphere will allow you to improve agent engagement and performance?
- What new technologies can help you improve the customer experience - the way your CUSTOMERS want you to improve it? What must you do before even thinking about technology?
We know you know the customer experience is important, so we are not going to waste your time discussing the value of customer-centricity. We're going to instead unpack the practical meaning of customer-centricity and the actual tools, technologies and strategies that will let you achieve that value.
Attendance is limited. Sign up now to confirm your slot BEFORE we launch our public registration website.
