Customer Satisfaction Summit: Driving Customer Satisfaction from the Call Center
Most businesses claim to care about the customer experience. A considerably smaller amount actually delivers a satisfying one.
It is a story as old as time: talking the talk but not walking the walk. The consequences, however, continue to get more significant. Thanks to simultaneous escalation of customer expectations and rise of social channels for sharing feedback, businesses that waver in their customer experience commitments are not only missing an opportunity to capitalize on their engagements—they are actively driving existing and potential customers to their competitors.
Aware of the pressing need to drive results, Call Center IQ is proud to introduce its first-ever Customer Satisfaction Summit, which begins on March 31 at 12PM ET. Rooted in exclusive research from our Annual Executive Report on the Customer Experience and powered by illustrative case studies, expert insights and intensive strategic discussions, this free, one-day event is your ticket to making 2014 the year in which you not only satisfy your customers but reap the immense business rewards of doing so!
Since this free event will quickly reach capacity, we are giving Call Center IQ members the first chance to register. Register now and secure complete access to presentations from powerhouses like Ask.com, World Travel Holdings and SPi Global. Sessions will include:
- Driving Customer Satisfaction in the Call Center
- Practicing What You Preach – Creating a Culture of Customer Centricity
- Case Study + Analysis of the 2014 CCIQ Customer Experience Report
- Insights Into Customer Insights – Know Your Customers, Then Satisfy Them
- Roundtable: Making Customer Experience a Game of Results
Presenters:
Brian Salvatori
Vice President, Business Development
SPi Global
Eric McKirdy
Global Customer Care Manager
Ask.com
