Delivering exceptional experience with AI in a heterogeneous contact center environment
A CCW Digital Online Event: Future Of The Contact Center
Raise your hand if you have multiple overlapping (often competing) technology solutions in your call center. It takes a lot to orchestrate intelligence across heterogeneous solutions on a hybrid cloud to deliver an exceptional experience to customers and agents. Enterprises are routinely challenged with multiple chatbots, siloed data, data hidden unstructured documents, data not enabled via clean APIs etc. Hear from IBM AI Services how they are helping clients deliver 'one-AI' to tap into intelligence wherever it resides, across the contact center and the broader enterprise, to deliver higher CSAT and AI resolution rates.