Top 5 Ways Great Customer Service Leaders Deliver Amazing Experiences (for Customers and Agents)
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Improving the customer experience continues to be a priority for most organizations and a necessity for digital transformation. Great customer service leaders recognize that success starts from within the company with its people, processes, and technology. Join Brian Cantor, CCW Digital's Principal Analyst, Jeanne Bliss, President of Customer Bliss, and Holly Simmons and Tom Brennan from ServiceNow as they dive into the following topics:
- Create great experiences with the outcomes customers desire
- Enable the right culture that empowers agents to provide fast and empathetic service
- Transform service engagement and delivery with technology
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