Online Summit: The Future of the Contact Center
The Future of the Contact Center
A CCIQ Online Summit
December 8 - 10 | 12-3PM ET
Preliminary Registration
2015 is coming to an end, but the “age of the empowered customer” is only just beginning. Customer demands and expectations are increasing, and the challenges for contact center professionals are becoming more daunting.
Also on the rise? The opportunities to improve customer service, increase customer satisfaction, and amplify customer loyalty. Call Center IQ’s Future Contact Center Online Summit is your ticket to uncovering – and actualizing – those opportunities.
Through unrivaled keynotes, end-user confessionals, research-driven roundtables, exclusive case studies and intimate IQ Exchange discussions, this free online summit will put you on the path to unparalleled success in 2016 – and beyond.
We’ll reveal:
- The pressing challenges facing contact centers, including those related to agent engagement, customer intelligence, performance and metrics, channel strategy, and contact center technology.
- Ways in which customer expectations, demands, preferences, and behaviors are transforming.
- Strategies for better connecting with customers throughout the entire journey.
- The evolving role of the contact center within the business.
- Technology solutions you need to implement (and the ones you can ignore).
- The blueprint for a well-oiled, customer-centric contact center in 2016.
The complete agenda will be shared in the coming weeks. But to assure our valued Call Center IQ members gain access to this limited event, we’re allowing you to register RIGHT NOW.
