Lower the Costs of Your Call Center Operations Without Sacrificing Service
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This one-hour complimentary webinar by TARP and Whirlpool on lowering call center operations through customer relationship management will help you:
- Identify causes of customer call center contact and escalation
- Select the top three opportunities to eliminate call center service contacts
- Justify investments in customer education and enhanced customer self service
- Tailor your customer support solutions to enhance customer utilization of self service
- “Break the rules for good customers, without breaking the rules”
- Quantify the size of the performance management opportunity and the impact on your customer call center
Host:
John Goodman
Vice Chairman
Tarp
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
