Please Press “1” For A Differentiated Customer Experience
A CCW Digital Online Event: Strategic Planning for CX Operations
Over the last nine months, as the pandemic has impacted our lives, stories of customers being on the phone for hours, or businesses dropping calls by design because they didn’t have the capacity to handle them, have become too common. In a world where customers are ready to abandon a brand after only three unsatisfactory interactions, experience must be paramount.
This webinar will explore the technologies, processes and tool shifts needed to enable a differentiated customer experience in your organization.
Hear from experts about how AI-enabled solutions can elevate customer experience and deliver measurable business value as you scale. (Plus, why it might not cost you anything to get started.)
· Optimize workloads to empower associates and enable greater overall scalability
· Reduce operating costs, while increasing net promoter scores to improve loyalty
· Establish a “build once, deploy anywhere” solution unifying voice, chat, SMS, social and email, for a more consistent, personal customer experience.
Access the full event website here.
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Presenters:
Gaurav is a Partner within IBM’s Services business and leads the AI practice for Distribution Industry sector. In his 23 years of experience, he has partnered with several Fortune 100 clients to drive business transformation and operational excellence through innovative use of technology. Gaurav has helped clients realize significant value by applying AI, Machine Learning technologies on structured and unstructured data to provide predictive and cognitive insights across business functions viz. customer experience, marketing, supply chain, merchandising and back office.
