Scaling the Customer Experience

This FREE webinar was recorded on:
02:00 PM - 03:00 PM EST

This webinar is provided by Lessonly.

Customer service is changing at a rapid pace. Forward-thinking customer service teams must serve customers faster, drive consistent support, and elevate the customer experience—all while powering change at scale. Join Conner Burt, COO of Lessonly; Ben Collet, Director of Global Advocacy, Enterprise and Strategic Accounts from Zendesk; Jeanne Bliss, President of Customer Bliss; and Troy Mills, CEO of Customer Care Advisory as they explore key areas of focus for customer service leaders. 

Topics Include:

  • Where customer service is heading in 2018—and beyond
  • How technological innovations are impacting customer service and how to integrate tools into your customer experience
  • What it takes to achieve key objectives and exceed customer expectations 
  • How to address the gap between training and productivity to enable high-performing teams

Link to Register:

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