Stop Alienating Your Customers: Lessons on a Winning Customer Experience from CMIQ Research

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This FREE webinar was recorded on:
April 12, 2013
02:00 PM - 03:00 PM EST

As consumers, we know a good customer experience when we have one. But there’s a real disconnect when it comes to decoding the customer experience as a business.

Recent research from CMIQ shows that we know that customer experience can be a make-or-break factor in winning and keeping customers. But the research also shows that many businesses are not succeeding at delivering a powerful and effective customer experience.

Join CMIQ and our panel of experts as we share insight on the findings that will help your organization start increasing the duration and value -- and decreasing the cost -- of the customer life cycle. You’ll leave this lively discussion with tactical and strategic ideas for:

Easy Customer Experience wins
Incorporating the customer into your Customer Experience
Delivering a consistent Customer Experience in the multi-channel environment (including getting a handle on social media)

Who should attend? C- and V-level customer executives charged with customer experience and customer service operations, marketers, contact center directors and managers, IT partners.

Presenters: