Tailoring Your Customer Profiles to Meet their Needs
For as challenging as it is to acquire new business in today’s competitive economic environment the task of satisfying your customers while continually meeting demanding revenue quotas is even more daunting. Maximizing engagement is pivotal for retaining your customers and transforming them into repeat buyers, and success in this arena cannot truly be realized until you craft a dynamic, well-tailored strategy for connecting customer management practices with the evolving profile of your audience.
In this webinar, you will learn:
- Strategies on how to keep your client wanting more
- Techniques on how to up-sell and cross-sell your products
- Making your organization appealing and engaging
- How to effectively monitor what’s working with specific method initiatives
- How to maintain a balance of good service while pushing for that end goal: profit
Panelists:
Eli Federman – Director of Customer Care, Grand & Toy
Cameron Schilling - Director of Direct Sales Customer Experience: Planning & Implementation, Rogers Communication
For more from Eli and Cameron, check out the upcoming Call Centre Week Canada event in Toronto April 27-29.
Presenters:
Eli Federman
Director of Customer Care
Grand & Toy
Cameron Schilling
Rogers Communications
