Webinar: Can You Deliver A Great Digital Experience In Today's Trying Times?
Can You Deliver A Great Digital Experience In Today's Trying Times?
By upending work environments and radically transforming customer behavior, recent world events have created major challenges for contact centers.
But they have also illuminated the importance of the digital customer experience. Contact centers that have successfully leveraged self-service, digital channels, proactive engagement, and omnichannel strategy have been keeping agents engaged and customers satisfied.
Join our CCW Digital webinar with Infobip as we dive deep into this "digital contact center" - and how you can remain productive and customer-centric even in unpredictable times.
• What do customers want from the digital experience?
• What exactly is a digital contact center?
• How can the digital contact center help with business continuity and scalability?
• What challenges will agents face supporting digital customers?
• How can we use digital channels and self-service to add value throughout the CX journey?