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Webinar: Digital Transformation Starts with Voice

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. 

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This FREE webinar was recorded on:
September 10, 2020
02:00 PM - 03:00 PM EST

Digital Transformation Starts with Voice

The ability to leverage digital technologies to improve customer experience and to reduce operating costs is very real. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation.

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. 

Join our CCW Digital Webinar with Interactions on Thursday, September 10th at 2PM ET where we will uncover: 

  • Why customer experience is a top focus of digital transformation initiatives
  • The top 3 downfalls of starting digital transformation in the text channel
  • Key considerations that make voice the ideal channel for kick-starting your digital transformation
  • The benefits of using Conversational AI applications like virtual assistants, in digital transformation initiatives involving CX

Presenters:

Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice

Brian Cantor is the Principal Analyst for the Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of market studies and special reports. Additionally, he serves as managing editor and director for CCW Digital, which is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 200,000.

A frequent speaker at industry events, Brian also advises and coaches Fortune 500 companies and technology leaders on their customer experience, brand development and go-to-market strategies.

Mccall Peltier
Product Marketing Manager
Interactions
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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