Webinar: Digital Transformation Starts with Voice

Digital Transformation Starts with Voice

The ability to leverage digital technologies to improve customer experience and to reduce operating costs is very real. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation.

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. 

Join our CCW Digital Webinar with Interactions on Thursday, September 10th at 2PM ET where we will uncover: 

• Why customer experience is a top focus of digital transformation initiatives
• The top 3 downfalls of starting digital transformation in the text channel
• Key considerations that make voice the ideal channel for kick-starting your digital transformation
• The benefits of using Conversational AI applications like virtual assistants, in digital transformation initiatives involving CX

Presenters:

Brian Cantor
Managing Director, Digital
Customer Management Practice

Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.

Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.

Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.

Mccall Peltier
Product Marketing Manager
Interactions