Webinar - From Triage to Strategy: The Future of Customer Care Post Pandemic
Drastically impacted by COVID-19, CX Leaders have moved mountains to lift and shift as many contact center agents into a work-from-home environment.
Most of these efforts have been completed, but a gap in capacity remains, and service levels have yet to normalize. Customers need your support more than ever just as you need their trust and loyalty.
Therefore, it’s time to turn focus from emergency business continuity to a long-term strategy that anticipates what the post-pandemic state of customer care will be.
Join CCW Digital and Arise Virtual Solutions Inc., the leader in virtual customer support service solutions, for an incredibly timely webinar, From Triage to Strategy: The Future of Customer Care Post Pandemic.
During this event we’ll look at the biggest hurdles facing CX Leaders in the next three to six months and ways to overcome them. Join us as we discuss such vital topics as:
• Finding Immediate Capacity – Ways to quickly obtain, scale, and maintain quality support resources to save customers now.
• No Going Back – Why post-pandemic guidelines and regulations will transform customer care strategies for the long term.
• The Future of Care – How new strategies in distance learning, performance management and technology solutions will mitigate risk and deliver exceptional experiences for your customers going forward.
• Virtual Care – How innovations in virtual customer care are leveraging the gig-economy to improve performance management, learning and development, and security.
Presenters:
Scott Etheridge
CEO
Arise
Balakarthik Venkataramanan
Director, Global Partner Management
Intuit
