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Webinar - From Triage to Strategy: The Future of Customer Care Post Pandemic

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This FREE webinar was recorded on:
May 28, 2020
02:00 PM - 03:00 PM EST

Drastically impacted by COVID-19, CX Leaders have moved mountains to lift and shift as many contact center agents into a work-from-home environment.

Most of these efforts have been completed, but a gap in capacity remains, and service levels have yet to normalize. Customers need your support more than ever just as you need their trust and loyalty.

Therefore, it’s time to turn focus from emergency business continuity to a long-term strategy that anticipates what the post-pandemic state of customer care will be.

Join CCW Digital and Arise Virtual Solutions Inc., the leader in virtual customer support service solutions, for an incredibly timely webinar, From Triage to Strategy: The Future of Customer Care Post Pandemic.

During this event we’ll look at the biggest hurdles facing CX Leaders in the next three to six months and ways to overcome them. Join us as we discuss such vital topics as:

• Finding Immediate Capacity – Ways to quickly obtain, scale, and maintain quality support resources to save customers now.

• No Going Back – Why post-pandemic guidelines and regulations will transform customer care strategies for the long term.

• The Future of Care – How new strategies in distance learning, performance management and technology solutions will mitigate risk and deliver exceptional experiences for your customers going forward.

• Virtual Care – How innovations in virtual customer care are leveraging the gig-economy to improve performance management, learning and development, and security.

Presenters:

Balakarthik Venkataramanan
Director, Global Partner Management
Intuit
Matt Wujciak
Digital Writer & Analyst
IQPC

Matt is a digital writer, analyst, and marketer for CCW Digital, the #1 global online community and research hub for customer experience professionals. Matt’s work has been featured by a number of different publications and NYT and WSJ bestselling authors, Forbes coaches and contributors, and C-level executives from fortune 500 companies.

Connect with Matt at matt.wujciak@customermanagementpractice.com or on linkedin.

 

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.