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Webinar: How to Transform Your CX for a World-Class Ecommerce Experience

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This FREE webinar was recorded on:
October 29, 2020
02:00 PM - 03:00 PM EST

How to Transform Your CX for a World-Class Ecommerce Experience

The holidays are quickly approaching and the pandemic won’t stop the rush of holiday shoppers, customer service requests, and surge in customer interaction volume.

Customer-facing brands, including retailers, will need to offer seamless digital buying solutions and deploy faster and more efficient customer service to survive this season since the pandemic has transformed the way consumers shop. 

Join our upcoming webinar with thought leaders from Vonage and Salesforce for a conversation around biggest trends, challenges, and opportunities facing Retail and Consumer companies today and what you can do to build loyalty and life-long customers this holiday season. 

Topics Include:

• How to prepare your fulfillment channels and find alternative solutions to save every gift

• Use AI-powered product recommendations to encourage the splurge in the absence of in-store browsing

• How to reskill employees on new processes using the right digital learning tools to set them up for success

• Business Continuity Planning strategies and tips for retailers for now and for the future

Presenters:

Sandy Ko
Senior Analyst
Customer Management Practice
Brian Gilman
VP of Product and Solution Marketing
Vonage
Gavin Frank
Sr. Director, Solutions & Ecosystem, Retail & Consumer Goods
Salesforce
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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