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Webinar - New Year, New Customer Expectations: How To Transform Your Virtual CX, Featuring Vari


This webinar will take place on:
February 03, 2021
02:00 PM - 03:00 PM EST

Over the past year, companies scrambled to accommodate new customer behaviors, channels, and work environments. 2020 may be behind us, but these transformations will persist.

In fact, 2021 may prove even more daunting as companies face higher customer standards and bigger challenges in the new normal.

What will these challenges entail? How can you thrive in the face of ongoing change? This webinar will have the answers.

Vari will share its story of transforming from a B2B to B2C model, while accounting for a 300% increase in e-commerce demand. The company will reveal how it is all-at-once managing this transition, meeting skyrocketing demand, and elevating its CX journey.

Thought leaders from Salesforce, Vonage, and CMP will cover additional, urgent topics:

• The state of the "virtual" contact center
• The role of voice in the contact center of the future
• CX trends you need to know for 2021
• Pressing challenges for the retail experience
• New standards for building customer relationships

Presenters:

Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Brian Gilman
VP of Product and Solution Marketing
Vonage
Michelle Grant
Senior Manager, Strategy and Insights, Retail and Consumer Goods
Salesforce
Jason Belote
Senior Director
Vari
Sponsored By: