Webinar: The Big Rebound: Is Your CX Ready for the Biggest Bounce in History?
The end of 2021 will drive the biggest economic growth in the history of business. 18 months of lock down and pent up demand will create a world-wide “spring break” effect when people can finally get out and return to the life they love.
The end of 2021 will drive the biggest economic growth in the history of business. 18 months of lock down and pent up demand will create a world-wide “spring break” effect when people can finally get out and return to the life they love.
Is your Customer Care organization ready? Because the Big Bounce is not just about the volume of transactions and customers, it’s about having a stable hybrid WFH care model in place to meet and meeting the changing expectations of a post-COVID market.
Join CCW and Arise Virtual Solutions as they discuss crucial strategies to prepare for Q4 2021:
• The distributed WFH care model that will be dominant by the end of 2021
• How customer expectations have been changed by COVID -19 and the affect that will have on the future of care
• How leading brands are dealing with the massive surge expected in Q4 2021
Presenters:
Brian Cantor
Managing Director, Digital
Customer Management Practice
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.
Far from a “boardroom manager,” Brian routinely speaks at leading customer contact events and directly engages with global enterprises and innovative start-ups via training and advisory services sessions.
Fun Fact: Brian has impeccable artistic taste, as evidenced by the fact that the first concert he attended growing up was a Baha Men / A*Teens double feature.
Sean Wisdom
VP of Client Marketing
Arise Virtual Solutions
