Webinar: How to Turn Your Contact Center Interactions into a Data Gold Mine
The contact center is a gold mine of insights - a crucial channel available to assist and support customers, especially when immediate answers are needed.
But why do customers reach out to contact centers in the first place? Is there a breakdown somewhere in the customer journey? Is it because digital experiences are not living up to expectations?
Join our upcoming webinar with Medallia and Salesforce on June 30th, where Jenn Oyler, Head of Customer Experience at Principal will share how Principal Financial transformed their contact center into a center of excellence.
Following Jenn, we will have a virtual fireside chat between Principal Financial, Salesforce, and Medallia exploring:
o Why customers call your contact center to begin with
o How to break down silos between your contact center and digital team
o How to spot — and fix — costly problems before they break the bank.
Speakers
Jenn Oyler
Head of Customer Experience
Principal Financial
Gary Samuels
VP, Industry Business Consulting, Financial Services
Salesforce
Jordy Leiser
SVP, Contact Center Suite
Medallia
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Sponsors:
