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Investing in Your Brand Through Hosted Solutions

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This FREE webinar was recorded on:
March 20, 2012
12:00 PM - 01:00 PM EST


Every touch point with a customer -- visiting your web site, ordering products, engaging with customer service -- is a branding experience.  To maintain the value of your brand, companies need to invest in dynamic customer engagement that is friendly, intuitive and on the customer’s terms.  But what if your in-house systems and infrastructure make it hard to deliver an integrated, personalized customer experience?  Eric Tamblyn, Vice President of Product Marketing, Genesys, will discuss how companies can improve customer self- and assisted service by linking customer data and business logic -- via the cloud -- to provide the optimal customer service experience.

Presenters:

Eric Tamblyn
Vice President, Product Marketing
Genesys Brand
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.