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Webinar: What’s Next For The Call Center: Use NLP To Turn Data Into Insights In The Course of This Year

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This FREE webinar was recorded on:
October 28, 2020
02:00 PM - 03:00 PM EST

Conversational AI has turned from a future-looking technology to a foundational one - but are you ready to take the next step? Enter AI search and analytics. 

Register for this webinar to learn how to use NLP to detect emerging trends, perform predictive analytics and gain operational insights.

Calls, emails and chat logs can all be mined along with agent notes, surveys and other forms of customer behavior to paint a picture of how the contact center is performing.

Tune in to hear industry trends from Brian Cantor at CCW and AI insights (plus real client success stories) from Fredrik Tunvall of IBM Watson.

 
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Presenters:

Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Fredrik Tunvall
Product Management & WW Go-to-Market Strategy Leader
IBM Watson Discovery and NLU
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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