Wowing The “Now” Customer: Lessons From 1 Million Calls
Discover trends, techniques and tools for delivering experiences that wow
Research from 1 million calls highlights the challenge contact centers have with delivering complex business processes with outdated tools. To put it simply, the mismatch between today’s on-the-go customers and contact center’s desk-oriented technologies has made it nearly impossible to deliver the instant, mobile, compelling and memorable experiences today’s customers are vociferously demanding.
This webinar will help you develop the processes and strategies to instantly wow today’s customers - wherever they interact. Topics include:
- Gain insight and quantify the challenge of servicing mobile customers
- Learn how contact centers can step-change their approach to deliver full in-call experiences
- Realign contact center metrics with demands of the ‘’now customer’’
- See how contact centers can create ‘’wow’’ service moments, even across complex tasks like gathering IDs, collecting signatures and fulfilling compliance.
- Discover how a a global retail giant boosted NPS by 30% and a major European Insurance company increased FCR by 50%
- Experience technologies that deliver instant, all-in-one-call capabilities using mobile-centric technology