Meet the Speakers

Advisory Board Members

Darko Popovic
Darko Popovic
Chief Operations Officer
Multitude Bank
Maple Chang
Maple Chang
Director of Customer Contact Centre
CPF Board
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Rajendran Gunaratnam
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Philip Joseph
Philip Joseph
Senior Vice President Customer Experience & Service Operation
PT. Indosat Tbk
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group

Speakers

Bharath Chandrashekar
Bharath Chandrashekar
Head of Customer Operations
AirAsia
Bhavani Mishra
Bhavani Mishra
Senior Director, Operations
foodpanda
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Satish Bettadapur
Satish Bettadapur
Global Head of Customer Care Centers
HP
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Care
Thunes
Rajendran Gunaratnam
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Bayu Febriajie
Bayu Febriajie
Chief Product Owner, Digital Servicing, CCIB
Standard Chartered Bank
Rex Chua
Rex Chua
Director, Service Experience Centre
Inland Revenue Authority Singapore (IRAS)
Jackson Tan
Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group
FairPrice Group
Chin Kiat Teo
Chin Kiat Teo
Senior Vice President, Regional Channel Experience
Lazada
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Philip Joseph
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Jimmy Auw
Jimmy Auw
Director of Asia Pacific CX, Technical Support, and PMO
Lenovo
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Louis Teoh
Louis Teoh
Regional Director, Commercial Operations
Genesys APAC
Bharati Amarnani
Bharati Amarnani
Global Customer Support Director
Coda Payments
Amelia Bones
Regional Customer Support Lead, APAC
Wise
Martin Taylor
Martin Taylor
Deputy CEO
Content Guru
Senior Representative
Senior Representative
.
Novomind
Senior Representative
Senior Representative
.
NICE

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