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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

Chief Experience Officer Exchange May 2025

Memphis, TN
May 14-16, 2025

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Customer Analytics Exchange

Austin, TX
July 23 - 25, 2025

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CCW Executive Exchange August 2025

The Radisson Blu Aqua Hotel | Chicago, IL
August 11 - 13, 2025

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CCW Healthcare Exchange

Chicago, IL
September 24 - 26, 2025

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Chief Experience Officer Exchange: Emerging Technology October 2025

Downright Austin | Austin, TX
October 15-17, 2025

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CCW Executive Exchange November 2025

Scottsdale, AZ
November 05 - 07, 2025

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As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.

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