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AI for CX
CCW Analyst Insights
CCWomen
CX News and Trends
Customer Contact Strategy and Operations
Customer Contact Workforce
ABOUT
About CCW Digital
Meet the Team
Contact Us
Advisory Board
CONTENT HUB
CCW Digital Magazine - Agentic + Generative AI
Articles
Market Studies
Analyst Reports
How-to Guides
Customer Contact Glossary
YouTube
INSIGHT HUB
Insight by Five9
Insight by Genesys
Insight by NICE
EVENTS
CCW Conference Series
CCW Series & Live Events
Seminar Series
Webinars
CMP HUB
CCWomen
CMP Research
CMP Certified
PARTNER WITH US
Get a Quote
View 2026 Media Kit
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Dan Philips
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CCW Digital Editor
08/10/2010
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