Helping People in Need Through Call Center Fundraising: An Interview with Stephen Dawson

Posted: 09/28/2010

Stephen Dawson talks with Call Center IQ at the 11th Annual Call Center Week in Las Vegas about his business, The Heritage Company. Dawson is the VP and Director of Communication and Strategic Planning for The Heritage Company, a 52 year old charitable fundraiser based in Arkansas that focuses on b2b and residential outbound telafundraising with clients including the Special Olympics.

Dawson discusses the difficulties non-profit call centers face, including being exempt from the national do-not-call registry, the challenges of scripting and achieving budget goals while keeping focused on their message, which is helping people in need.

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