How to Orchestrate a Leading Customer Experience and Grow Your Business


This FREE webinar was recorded on:
2011-10-12
12:00 PM - 01:00 PM EST

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Customers don't buy a product or service in a vacuum; they buy it as part of a total experience. And, in a tough economy, buyers hold on to their money more tightly, and for longer, as they make difficult choices about if, where, and when they will spend it. As a result, when customers have a great experience, the chances of them remaining loyal to your brand are significantly increased.

Don't leave your customer experience to chance. In this webinar, learn how to create a strategy that delivers a consistent customer experience across the entire customer life cycle:

  • Cultivate trust and enable meaningful interactions at all points of customer contact
  • Leverage social media to deliver meaningful engagements
  • Meet the needs of your customers and exceed their expectations
  • Deliver a consistent customer experience that ignites passion, inspires brand loyalty and cements long-term relationships
     
Presenters:
Becky Carroll Author The Hidden Power of Your Customers
Vinay Iyer Vice President of CRM Marketing SAP