How to Orchestrate a Leading Customer Experience and Grow Your Business
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Customers don't buy a product or service in a vacuum; they buy it as part of a total experience. And, in a tough economy, buyers hold on to their money more tightly, and for longer, as they make difficult choices about if, where, and when they will spend it. As a result, when customers have a great experience, the chances of them remaining loyal to your brand are significantly increased.
Don't leave your customer experience to chance. In this webinar, learn how to create a strategy that delivers a consistent customer experience across the entire customer life cycle:
- Cultivate trust and enable meaningful interactions at all points of customer contact
- Leverage social media to deliver meaningful engagements
- Meet the needs of your customers and exceed their expectations
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Deliver a consistent customer experience that ignites passion, inspires brand loyalty and cements long-term relationships
Presenters:
Becky Carroll
Author
The Hidden Power of Your Customers
Vinay Iyer
Vice President of CRM Marketing
SAP
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
