Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise
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Register to view the webinar on demand now!
We’ve all been hearing it - “First Call Resolution is the most important metric”
The promise is big - but why are FCR initiatives failing to drive a significant impact?
Register for this complimentary webinar and learn how you can:
- Understand the Customer Experience
- Reduce Avoidables: Help Your Customers Become Self-Sufficient
- Reduce Repeats: Turn your Reps into Problem Solvers who EXECUTE
- Reduce New Issues: Evolve into Being Proactive Consultants
- Turn Your Metrics into Diagnostic Tools and establish a Continuous Improvement Process
Presenters:
Peter Beaupre
Director of Service Delivery
Weber Associates
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
