Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
No one wants to be left in the dark when it comes to customer service. Too often, customer service agents are bombarded with questions like “Where’s my order?” or “Why is my power out and when is it coming back on?” Those calls can prove costly and time-consuming to call centers. There is an alternative – automated proactive notifications. By using outbound call center technology to deliver personalized, relevant and timely information via phone, SMS and e-mail, you can reach out to customers before they call you. The benefit? Increased customer satisfaction and loyalty and significant savings in time and money for your call center.
Join award-winning technology editor Stan Gibson and Nuance Communication’s Jeff Foley to learn how proactive notifications can make your call center operations more efficient and effective.
In this complimentary webcast you’ll learn:
- The most common events that trigger inbound customer calls and how proactive notifications can reduce them
- How outbound technology can drive significant savings and deliver a solid return on investment for your call center
- Specific examples of how outbound technology can be used across all industries
- How to ensure that customers have full control over proactive notifications
Presenters:
Jeff Foley
Senior Manager, Solutions Marketing Care Business
Nuance Communications
