Create a Competitive Advantage with Customer Experience Optimization
Customer experience optimization requires real-time access to holistic information; this enables essential agility for focusing on the customer’s priorities. This dynamic view of your customer’s world in real-time transforms your sales and service professionals into a team of trusted advisors and gives your organization a competitive advantage. In fact, research shows that 81% of organizations with strong capabilities and competencies for delivering customer experience excellence outperform competitors. Learn how you can better utilize information to create a competitive advantage with Customer Experience Optimization.
In this complimentary webinar, we’ll describe best practices for:
- Optimizing the customer experience by focusing on the customer’s world
- Building competencies for customer experience excellence
- Overcoming inefficiencies in the sales and service processes
- Accessing and organizing customer information for optimized agility
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Becoming trusted advisors for superior customer experience and business results
Speakers:
- Lynn Hunsaker, Customer Experience Management Strategist
- Mark Myers, Sr. Director of Product Marketing at Vivisimo
Presenters: