Create a Competitive Advantage with Customer Experience Optimization

Customer experience optimization requires real-time access to holistic information; this enables essential agility for focusing on the customer’s priorities.  This dynamic view of your customer’s world in real-time transforms your sales and service professionals into a team of trusted advisors and gives your organization a competitive advantage. In fact, research shows that 81% of organizations with strong capabilities and competencies for delivering customer experience excellence outperform competitors.  Learn how you can better utilize information to create a competitive advantage with Customer Experience Optimization.

In this complimentary webinar, we’ll describe best practices for:

• Optimizing the customer experience by focusing on the customer’s world
• Building competencies for customer experience excellence
• Overcoming inefficiencies in the sales and service processes
• Accessing and organizing customer information for optimized agility
• Becoming  trusted advisors for superior customer experience and business results
   

Speakers:

• Lynn Hunsaker, Customer Experience Management Strategist
• Mark Myers, Sr. Director of Product Marketing at Vivisimo

Presenters:

Lynn Hunsaker

Customer Experience Management Strategist

Mark Myers
Sr. Director of Product Management
Vivismo