How Google Manages Contact Center Performance
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Not simply revolutionary on the technology front, Google has proven particularly successful at optimizing its contact center. It maintains an immensely low cost-per-call, and sees tremendous productivity from its agents.
It did not get there overnight. Like most contact centers, Google struggled with insufficient metrics and unmotivated agents. It had to rely on a combination of creative strategies, new training techniques and innovative technologies to overcome those problems.
You can too! In this complimentary webinar, Google’s director of marketing Zack Weiner will share how his company dramatically improved contact center performance, thus resulting in more satisfied agents and happier C-level executives.
Presenters:
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