How Google Manages Contact Center Performance
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Not simply revolutionary on the technology front, Google has proven particularly successful at optimizing its contact center. It maintains an immensely low cost-per-call, and sees tremendous productivity from its agents.
It did not get there overnight. Like most contact centers, Google struggled with insufficient metrics and unmotivated agents. It had to rely on a combination of creative strategies, new training techniques and innovative technologies to overcome those problems.
You can too! In this complimentary webinar, Google’s director of marketing Zack Weiner will share how his company dramatically improved contact center performance, thus resulting in more satisfied agents and happier C-level executives.
Presenters:
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
