inContact Presents: Overcoming the Top 4 Challenges for 2013 and Beyond
Is your organization struggling with the day-to-day of delivering effective customer service while defending – or growing – the bottom line? Are you ready to capitalize on trends like “big data,” multi-channel service and social media? Or are you dreading tackling them?
Join CMIQ for a lively and candid roundtable with customer service and call center veterans from American Express, inContact, LogMeIn and Vivint. You’ll leave the discussion armed with new strategies and tactics for daily and long-term success in building profitable customer relationships.
Recent CMIQ research revealed top challenges from customer service and call center executives and leaders:
- Broken Processes
- Operational Inefficiencies
- Communications Breakdowns
- Shifting Objectives
This hour-long discussion will focus on identifying the causes of these challenges and how you – like our expert panelists and the businesses they serve – can overcome them.
Who should attend? C- and V-level executives charged with customer experience and customer service operations, contact center directors and managers, IT partners
Presenters:
Jose Vazquez-Mendez
Vice President & General Manager World Service Latin America
American Express
Tim Izatt
Director of Customer Services
Vivint
Mariann McDonagh
Chief Marketing Officer
inContact
John Purcell
Director, Customer Care Products
LogMeIn
Host:
Layne Holley
Strategic Research Editor
Customer Management IQ
