Leverage Customer Feedback to Drive Call Center Financial Performance
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In this webinar, we will explore how to leverage data and analytics to create competitive advantage and enable high performance call centers in the following areas:
- Getting the right information to the right person at the right time
- Impacts of call center off-shoring
- Changing nature of service channel preferences
- The impact of social media on call center usage and experience
- The changing mix of call types being handled by call centers
- Enhancing agent performance
Industries covered include retail, software, banks/credit unions, health insurance, property and casualty insurance, cable and satellite TV providers, cell phone service providers, personal computers and government.
Attendees will walk away with strategies for leveraging customer feedback insights to drive financial performance.
Presenters:
Terry Dean Redding
Director of Product Development and Delivery
CFI Group
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
