Long Time, No See: How to keep At-Home Agents Connected
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
Register to view the webinar on demand now!
Recently, 70 percent of at-home proponents said that issues dealing with people and the processes to manage them were the biggest challenges to scaling an at-home agent program. People issues can be overshadowed by technology and other start-up concerns, but experienced practitioners say that if you’re not positioned to nail these key factors from the start, you will shortchange the program and put your results at risk. Join guest speaker Michele Rowan of Customer Contact Strategies as she reveals how she led the Hilton@Home program to success by addressing these critical issues.
Attend this webinar to learn:
- Why adapt your culture for an at-home program
- How and when to train at-home agents
- What an at-home supervisor has to know
Presenters:
Michele Rowan
CEO
Customer Contact Strategies
Matt McConnell
Chairman, President and CEO
Intradiem
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
