Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
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Understanding the customer experience is a critical part of any business in today's cost sensitive world. Every customer relationship and contact impacts your business and ensuring a positive experience drives their loyalty and spend . However, the customer experience model is changing, Join us in discovering this evolved model of customer experience and learn how speech analytics can insure your contact center makes each interaction a memorable and profitable one.
Presenters:
Guy Fielding
Director
horizon2
Darren Standing
Product Director
Aurix
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
