Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
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Understanding the customer experience is a critical part of any business in today's cost sensitive world. Every customer relationship and contact impacts your business and ensuring a positive experience drives their loyalty and spend . However, the customer experience model is changing, Join us in discovering this evolved model of customer experience and learn how speech analytics can insure your contact center makes each interaction a memorable and profitable one.
Presenters:
Guy Fielding
Director
horizon2
Darren Standing
Product Director
Aurix
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
