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Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud

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This FREE webinar was recorded on:
April 27, 2011
11:00 AM - 12:00 PM EST

With your customers demanding more intelligent, responsive service amid tightening budgets and resource availability, now is the time to strategize for migrating call center operations to a cloud-based model.

Citing a proven case study example, this free webinar will address the benefits of transitioning from an on-premise IVR platform to a SaaS model, illustrating how a more agile, flexible and cost-effective system can positively impact customer experience, customer satisfaction and call center productivity.

Angel customer Hughes Network will provide you with a first-hand look at the reasons why it chose to migrate to the cloud, while sharing the marked improvements in customer satisfaction and call center productivity it experienced post-implementation.

Attendees will gain an understanding of the steps involved in upgrading to a hosted system, as well as Angel VCC, which promises to unlock crucial customer management benefits:

  • Up-to-the-minute, critical call center performance metrics based on true business intelligence (BI)
  • Reports to reflect caller satisfaction, agent quality improvements and attrition reduction
  • ROI and total cost of ownership improvements made by eliminating hardware and IT staff support costs and by minimizing programming expenses

Presenters:

Sindhu Rajan
Senior Director of Customer Support
Hughes
Josh Abich
Manager, Corporate Sales
Angel
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.