Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud
With your customers demanding more intelligent, responsive service amid tightening budgets and resource availability, now is the time to strategize for migrating call center operations to a cloud-based model.
Citing a proven case study example, this free webinar will address the benefits of transitioning from an on-premise IVR platform to a SaaS model, illustrating how a more agile, flexible and cost-effective system can positively impact customer experience, customer satisfaction and call center productivity.
Angel customer Hughes Network will provide you with a first-hand look at the reasons why it chose to migrate to the cloud, while sharing the marked improvements in customer satisfaction and call center productivity it experienced post-implementation.
Attendees will gain an understanding of the steps involved in upgrading to a hosted system, as well as Angel VCC, which promises to unlock crucial customer management benefits:
- Up-to-the-minute, critical call center performance metrics based on true business intelligence (BI)
- Reports to reflect caller satisfaction, agent quality improvements and attrition reduction
- ROI and total cost of ownership improvements made by eliminating hardware and IT staff support costs and by minimizing programming expenses
Presenters:
Sindhu Rajan
Senior Director of Customer Support
Hughes
Josh Abich
Manager, Corporate Sales
Angel
