At-Home Agents: A New Talent Pool Becomes Available
As demands on contact centers have increased over time, companies are looking to bring the best talent into their agent pools. The availability of cloud computing technologies in the contact center has opened capabilities to deploy agents anywhere. Because of this, companies are able to experiment with different deployment options for agents, including insourcing, outsourcing and at-home agents. Join two customers in this webinar who have built a business model that relies solely on at-home agents. They will discuss the intricacies and considerations of building an at-home agent model, and how the cloud computing contact center software of Five9 has enabled them to maximize their customer experience with the best talent pool.
Presenters:
Ken Osborn
VP of Marketing
Five9
Jack Sands
CEO
AAA Renewals
John Stewart
President
NexRep
