How to Improve Engagement with a Multi-Channel Strategy
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In a recent Aberdeen report 60% of companies reported that they weren’t able to increase customer satisfaction in 2012. With more than 80% of revenues coming from existing customers it is imperative for service organizations to focus on improving customer engagement.
Register for the webinar “How to Improve Engagement with a Multichannel Strategy” to hear Sumair Dutta, Vice President and Principal Analyst, Service Management at the Aberdeen Group and Ross Haskell, Director of Products at LogMeIn as they discuss:
- The increasing focus on service and support as a competitive differentiator
- Practical tips for Driving a comprehensive multichannel strategy to maximize customer engagement, increase resolution rates and boost sales conversions
- Trends in the multichannel preferences of customers and best practices for selecting the right mix of services
Gain insights into how Best-in-Class service organizations execute on a customer-centric strategy that supports their multichannel customers. Register today.
Presenters:
Sumair Dutta
Vice President and Principal Analyst
AberdeenGroup
Ross Haskell
Director of Products
LogMeIn
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
