LogMeIn Presents: How to Improve Engagement with a Multi-Channel Strategy
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In a recent Aberdeen report 60% of companies reported that they weren’t able to increase customer satisfaction in 2012. With more than 80% of revenues coming from existing customers it is imperative for service organizations to focus on improving customer engagement.
Register for the webinar “How to Improve Engagement with a Multichannel Strategy” to hear Sumair Dutta, Vice President and Principal Analyst, Service Management at the Aberdeen Group and Ross Haskell, Director of Products at LogMeIn as they discuss:
- The increasing focus on service and support as a competitive differentiator
- Practical tips for Driving a comprehensive multichannel strategy to maximize customer engagement, increase resolution rates and boost sales conversions
- Trends in the multichannel preferences of customers and best practices for selecting the right mix of services
Gain insights into how Best-in-Class service organizations execute on a customer-centric strategy that supports their multichannel customers. Register today.
Presenters:
Ross Haskell
Director of Products
LogMeIn
Sumair Dutta
Vice President and Principal Analyst
AberdeenGroup
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
